Refund policy


Do I have to pay return fees?

Returning your order has never been easier than before, now it’s free and arranged within 48 hours.

How will I be refunded?

If the order was paid online, we can easily return the amount back to your bank account.

Within how many days can I request a refund?

After receiving the order and within 14 days only, you can submit a return request online. Please
note that in order to complete the return request, you must have the items in their original condition
with their tags available. This applies only to apparel and clothing since perfumes cannot be returned
under any circumstance for hygiene reasons.

How long does it take to get my refund?

Once we receive your returned items we’ll initiate the voucher creation request or the refund request
depending on your request. Voucher creation usually takes 24 hours from receiving the order and
the refund process might take up to 14 days.
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